Responsible Gaming

Gambling Should Be Entertainment

At Vegas Hero, we believe gambling should only ever be a form of entertainment. It is never a reliable way to earn money or solve financial problems. Play only with money you can afford to lose, and always set strict limits before you start.

If you find yourself gambling more than intended or experiencing negative consequences, please reach out for support immediately.

Age Verification

You must be at least 18 years old (or the legal age for gambling in your jurisdiction) to use Vegas Hero. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal age, please do not attempt to register or participate in any gambling activities.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs in your own behaviour?

• Chasing losses by gambling with increasing amounts of money
• Spending more time or money on gambling than intended
• Hiding gambling activity from friends, family, or loved ones
• Neglecting work, school, or personal responsibilities due to gambling
• Feeling anxious, irritable, or depressed when not gambling
• Borrowing money or going into debt to fund gambling
• Attempting to cut down or stop gambling without success
• Using gambling as an escape from stress, anxiety, or personal problems
• Lying about the amount of time or money spent gambling
• Risking important relationships, job opportunities, or education because of gambling

If you recognise any of these signs, please seek help immediately.

Self-Help Tools Available

Vegas Hero provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session.
• Reality Checks: Receive regular reminders of how long you have been playing and how much you have spent.
• Self-Exclusion: Temporarily or permanently close your account if you feel you need to take a break from gambling.
• Time-Out: Take a break from your account for a set period without closing it permanently.

To use these tools, log into your Vegas Hero account and visit the Responsible Gaming settings in your account preferences.

Support Organisations

If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:

United Kingdom

• GamCare: Free counselling and support for problem gambling. www.gamcare.org.uk | Phone: 0808 8020 133
• GamStop: The National Self-Exclusion Scheme. Register to exclude yourself from all UK-licensed online gambling operators. www.gamstop.co.uk
• Gamblers Anonymous: Free peer support meetings and telephone support. www.gamblersanonymous.org.uk | Phone: 0330 094 0322

International Support

• Australia — Gambling Help Online: www.gamblinghelponline.org.au
• Canada — Responsible Gambling Council: www.responsiblegambling.org
• United States — National Council on Problem Gambling: www.ncpgambling.org | Helpline: 1-800-522-4700
• Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de

If You Need Help, Reach Out Today

Problem gambling is treatable. If you are experiencing difficulties with gambling, please do not hesitate to contact one of the support organisations listed above. Speaking to someone is the first step towards recovery.

You can also speak confidentially with trained advisors at GamCare on 0808 8020 133 or text GAMCARE to 60003.

Your wellbeing matters. Help is available, and recovery is possible.